“It has come to our attention that certain individuals and retail establishments are illegally reselling and passing off as DITO Telecommunity modems, several of our Globe At Home WiFi Modems,” Globe wrote in its statement.
Globe made it clear to the public that its prepaid modems have pre-inserted SIM cards “ready for activation.”
“The modus is done through the unauthorized unlocking of the Globe device, substituting the Globe SIM with a DITO Telecommunity SIM and concealing the Globe At Home trademark with a sticker of DITO. All Globe At Home Prepaid WiFi kits have pre-inserted SIMs in the modems ready for activation via the Globe At Home app or FB messenger upon purchase,” it said.
Globe said it is ready to take legal actions versus individuals and establishments conducting these “deceptive business practices.”
“We are prepared to take the necessary legal action against these unscrupulous individuals and establishments carrying out these deceptive business practices, through the assistance of law enforcement authorities,” it said.
The telco giant encouraged the public to immediately report these illegal activities should they come across any of them in the future.
“If anyone has bought, experienced, or has been made aware of this illegal activity, please report the matter to the Department of Trade and Industry–Consumer Protection Group via their email address at consumercar[email protected] or text 09178343330. They may also report via Globe At Home’s official FB messenger,” it said.
“In addition, we are reminding the public to buy only from legitimate Globe At Home stores, authorized dealers, and online sites to ensure quality and service guarantee. Please visit our official site or through our official Lazada and Shopee Globe flagship stores,” Globe ended its statement.